Shipping Policy

Last updated: June 15, 2025

Order Processing

All orders are processed within 1-2 business days (excluding weekends and public holidays) after receiving your order confirmation email.

You will receive another notification when your order has shipped.

Domestic Shipping (UAE)

Shipping Method Delivery Time Cost
Standard Shipping 3-5 business days 15 AED
Express Shipping 1-2 business days 30 AED
Free Shipping 5-7 business days Free for orders over 200 AED

International Shipping

We currently ship to GCC countries with the following estimated delivery times:

  • Saudi Arabia, Kuwait, Qatar, Bahrain, Oman: 5-10 business days
  • Other International Destinations: Please contact us for rates and delivery estimates
Note: International customers are responsible for any customs duties, taxes, or import fees that may apply.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can track your order using our carrier's website:

Track My Order

Shipping Restrictions

Some products may have shipping restrictions due to:

  • Size or weight limitations
  • Local regulations
  • Manufacturer requirements

If your order contains restricted items, we will contact you with available options.

Delivery Issues

If you encounter any problems with your delivery:

  1. Check the tracking information first
  2. Contact the shipping carrier
  3. If unresolved, email us at info@mshallc.com within 7 days of expected delivery

We cannot be held responsible for incorrect shipping addresses or recipient unavailability.

Contact Us

For any shipping-related inquiries:

  • info@mshallc.com
  • 2137259920
  • 2821 O'DONNELL ST BALTIMORE, MD 21224
  • Shipping inquiries: Sun-Thu 9AM-5PM GST
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