Shipping Policy
Last updated: June 15, 2025
Order Processing
All orders are processed within 1-2 business days (excluding weekends and public holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.
Domestic Shipping (UAE)
Shipping Method | Delivery Time | Cost |
---|---|---|
Standard Shipping | 3-5 business days | 15 AED |
Express Shipping | 1-2 business days | 30 AED |
Free Shipping | 5-7 business days | Free for orders over 200 AED |
International Shipping
We currently ship to GCC countries with the following estimated delivery times:
- Saudi Arabia, Kuwait, Qatar, Bahrain, Oman: 5-10 business days
- Other International Destinations: Please contact us for rates and delivery estimates
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can track your order using our carrier's website:
Track My OrderShipping Restrictions
Some products may have shipping restrictions due to:
- Size or weight limitations
- Local regulations
- Manufacturer requirements
If your order contains restricted items, we will contact you with available options.
Delivery Issues
If you encounter any problems with your delivery:
- Check the tracking information first
- Contact the shipping carrier
- If unresolved, email us at info@mshallc.com within 7 days of expected delivery
We cannot be held responsible for incorrect shipping addresses or recipient unavailability.
Contact Us
For any shipping-related inquiries:
- info@mshallc.com
- 2137259920
- 2821 O'DONNELL ST BALTIMORE, MD 21224
- Shipping inquiries: Sun-Thu 9AM-5PM GST